Wednesday, March 10, 2010 + A b o u t    U s Company Profile Financial Highlights Awards CSR + P r o d u c t s Fire Insurance Engineering Insurance Automobile Insurance Marine Cargo Insurance Personal Accident Insurance TMI PeRduLi + C l a i m    I n f o Report a Claim + C u s t o m e r ' s    V o i c e E-Mail Questionnaire + C a r e e r + C o n t a c t    U s Visitor no : 66222 Customer Satisfaction Survey Personal Data Name : Mr Mrs Ms   * Company : PT  * Address : * Zip Code : *  Home :  Office :  Handphone :  Fax : Email : * Gender : Male Female Age : 17 - 21 22 - 34 35 - 49 50 - 65 > 65 How do you know us : Friend Agent Bank / Leasing Co. Advertisement Others Customer Service 1. Your Overall Satisfaction : Excellent Good Fair Bad 2. Completeness of Information : Excellent Good Fair Bad 3. Speed of Service : Excellent Good Fair Bad 4. Hospitality of Staff : Excellent Good Fair Bad 5. Professionalism of Staff : Excellent Good Fair Bad 6. Product Knowledge of Staff : Excellent Good Fair Bad 7. Name of Related Marketing Staff : 8. Your Suggestion or Comment : if any Product 9. Current product you have : Property Automobile Marine Cargo Personal Accident Others   10. Matched with Your Need : Excellent Good Fair Bad 11. Coverage : Excellent Good Fair Bad 12. Price : Excellent Good Fair Bad 13. Brochure Content & Appearance : Excellent Good Fair Bad 14. Your Suggestion or Comment : if any Property Insurance 15. Fire : Very Important Important Fair Not Important 16. Burglary : Very Important Important Fair Not Important 17. Flood : Very Important Important Fair Not Important 18. Earthquake : Very Important Important Fair Not Important 19. Business Interruption : Very Important Important Fair Not Important 20. Riots : Very Important Important Fair Not Important 21. Others : please state it Automobile Insurance 22. Total Loss Only : Very Important Important Fair Not Important 23. Comprehensive : Very Important Important Fair Not Important 24. 3rd Party Liability : Very Important Important Fair Not Important 25. Driver & Passenger Personal Accident : Very Important Important Fair Not Important 26. Medical Expense : Very Important Important Fair Not Important 27. Riots : Very Important Important Fair Not Important 28. Terrorism & Sabotage : Very Important Important Fair Not Important 29. Natural Hazard : Very Important Important Fair Not Important 30. Others (value added services) : please state it Policy Delivery 31. Timely Policy Issuance : Very Satisfied Satisfied Fair Dissatisfied 32. Policy Appearance : Very Satisfied Satisfied Fair Dissatisfied 33. Easy to Understand : Very Satisfied Satisfied Fair Dissatisfied 34. Easiness Tracking of Policy Issuance : Very Satisfied Satisfied Fair Dissatisfied 35. Overall Satisfaction on Policy Delivery : Very Satisfied Satisfied Fair Dissatisfied 36. Your Suggestion or Comment : if any Claim Handling 37. Claim Staff Professionalism : Very Satisfied Satisfied Fair Dissatisfied 38. Clear Explanation to Claim Case : Very Satisfied Satisfied Fair Dissatisfied 39. Speedy Claim Payment (after reaching an agreement) : Very Satisfied Satisfied Fair Dissatisfied 40. Easiness Tracking of Claim Process : Very Satisfied Satisfied Fair Dissatisfied 41. Overall Satisfaction on Claim Handling : Very Satisfied Satisfied Fair Dissatisfied 42. Your Suggestion or Comment : if any Overall Evaluation 43. Please tick on your appropriate answer (V) 2 most important reasons why you have chosen PT Asuransi Tokio Marine Indonesia a. Your Trust on PT Asuransi Tokio Marine Indonesia b. Excellent Service c. Hospitality of Customer Service d. Affordable Premium Price e. Comprehensive Coverage Matched with Your Need f. Simple and Speedy Claim Service g. Recommendation from Friend/Family h. Others 44. Would you like to renew your policy when it is expired? Yes Not Sure No 45. Would you like to recommend PT Asuransi Tokio Marine Indonesia to your friends or families? Yes Not Sure No 46. Do you think we have done the appropriate survey? According to you, in which area we should improve? 47. If you have any other input that has not been covered previously, we hope that you could write it on the below provided space. Thank You. © PT Asuransi Tokio Marine Indonesia. Term of use | Privacy Policy